Terms and Conditions for Hotel Accommodation

By the services provided on ginosi.com you have read, understood and agreed to the Terms and Conditions set out below. Ginosi reserves the right to modify these terms and conditions at any time and without giving prior notice.

Use of Ginosi Pre-Booking and Online Booking Services

Pre-booking Services: Ginosi online pre-booking services are available for information purposes only, to offer the visitor the possibility to check the availability of a room in a selected property.

Online Booking Services: The purpose of Ginosi online booking services is to reserve a room in a Ginosi-managed property. The use of these services implies the complete and unconditional acceptance of the validity of the Terms and Conditions contained herein.

Age Restriction

Only guests who are at least 18 years of age are permitted to check in. No one under the age of 18 will be permitted to check in without a parent or guardian present.

Reservation

When your reservation is complete you will receive an automated confirmation email. Within two days prior to your arrival, you will receive an additional email with detailed instructions for check-in and check-out procedures. This email will be sent only after your payment is processed successfully. Please note that you will not be able to enter your hotel room or apartment without this information.

Right to Refuse Service and Reject Reservations

We reserve the right to reject or impose restrictions on all reservations associated with local billing or resident zip codes or postcodes with a duration of less than four nights. We reserve the right to refuse service to any person at any time and for any reason(s) that does not violate State or Federal laws. We will refuse to admit or refuse service or accommodation in our apartel or hotel, or may remove a person, without refund, who refuses to abide by the reasonable standards and policies established by State and Federal laws and the owners for the operation and management of the apartel or hotel. We will refuse service or evict a guest: for refusal or failure to pay for accommodations, for being under the influence of alcohol, drugs, or any other intoxicating substance and acting in a disorderly fashion as to disturb the peace of other guests or is not in compliance with state liquor laws; for being unable to properly supervise their children at all times, seeks to use the hotel for an unlawful purpose; for trying to bring into the hotel: an unlawfully possessed firearm; or something, including an explosive or hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons; destroying, damaging, defacing, or threatening harm to hotel property or guests; causing or permitting persons to exceed the maximum allowable occupancy of unit or room, and refusing to abide by the reasonable standards or policies established by us for the operation and management of our apartels and hotels.

Service Fee

For every reservation, we charge a Service Fee that covers the cost of utilities during your stay. In addition, this fee is used to offset the costs of maintaining and replacing kitchen utensils and flatware as well as cleaning and preparing the units for each guest. Please note that there is no service fee for hotel reservations.

Extended Stay & Check-Out

If you wish to extend your stay, please call +1 (818) 641-1564 at least two hours before your check-out time. Please note that extending your stay at Ginosi may or may not be possible and is based on availability. Late check-out is not permitted. If you do not vacate the unit by the check-out time, our staff reserves the right to enter the unit or hotel room to prepare it for the next guest. Your belongings will be removed from the unit to a secure storage. At all times the prices offered on ginosi.com are the lowest possible rates customers can get. We provide our partners with rates and verify the Lowest Price Guarantee by comparing prices listed on ginosi.com and our partner websites. In the unlikely event that you come across the same unit or hotel room bookable online elsewhere for a lower price for the same period, Ginosi will do a full price match.

Cancellation Policies

Every rate has a different cancellation policy. For information specific to the cancellation policy of your reservation please see the confirmation email you received from Ginosi.

Satisfaction Guarantee

We have a 100% satisfaction guarantee for all of our customers. If you arrive and are not completely happy with the unit or hotel room and choose not to stay with us, we will provide a full refund. If after a few nights you decide that you are unhappy and wish to leave, let us know before 11:00am on the day you plan to leave and we will refund the unused portion of your stay.

Payments & Services

For 'non-refundable' rate reservations, we bill as soon as possible after confirmation. For flexible rate reservations billing occurs only after it is no longer possible to cancel the reservation for free. This could be prior to arrival, during the stay, or after checkout depending on the rate policy you booked with. Depending on the location of a unit, taxes may or may not be included in the initial rate price. Moreover, tax percentages will vary based on city regulations. If you have questions concerning fees while making a reservation, please call +1 (818) 641-1564 for help.

Payment Card Fraud

We require a valid payment card in order to issue a confirmation of your reservation. To safeguard your payment card information when in transit to us, we use industry standard security practices to protect your data. You can read more about this in our Privacy Policy. Ginosi maintains a zero tolerance policy toward payment card fraud. Any suspected or confirmed fraudulent activity is reported to the appropriate authorities immediately. After you make a reservation with Ginosi, we may contact you for additional information for verification purposes. Please make sure to answer our calls or emails in a timely fashion. Failure to comply with our verification procedures may result in the cancellation of your reservation and/or refusal of accommodation. 

Privacy

We respect the privacy of our customers. Personal information that we gather from you during the reservation process (name, address, email, payment card number, etc.) will not be disclosed to any third party without your explicit consent. For more details on how we use your information please see our Privacy Policy.

Lost Items

Ginosi carries no liability whatsoever for the storing and packing of any personal belonging left unattended on the property, and for loss under any circumstance, including theft, vandalism or malicious mischief of such belonging. Perishable items, underwear, and miscellaneous toiletries are discarded immediately after finding. Any “Lost & Found” items that are not claimed within fifteen (15) calendar days, will be donated to a local charity or discarded. If the item is claimed within those fifteen (15) calendar days, it will be held another 30 calendar days at the possession of Ginosi until pick up. Any identification documents will be handed over to the nearest Police Station after 15 calendar days, if not claimed.

Guest Packages

Ginosi is not liable for loss or damage of any/all packages sent by the guest.
We are not liable for the safe or timely arrival of packages sent by the guest to Ginosi locations. Packages sent by the guest are the sole responsibility of the guest.
Packages left behind that remain unclaimed for 15 calendar days after guest departure will be discarded.
Ginosi will accept and store packages and shipments from/for guests under the following circumstances:

• You MUST have a reservation
• Due to limited storage space, packages should be delivered to us no more than 2 days prior to check in and should be picked up upon check in. If a package arrives earlier than the aforementioned timeline, it will be sent back.
• Package Dimensions: Maximum length 56 cm (22 inches); Maximum width 45 cm (18 inches); Maximum depth 25 cm (10 inches)
• Maximum Weight: no more than 22 lbs (10 kg)
• Shipped packages should be clearly labeled with the following information: Guest name; the term "c/o Ginosi"; Shipping address; Reservation number; List of contents
• Guests MUST send an email to Contact Center with the aforementioned information upon shipment of the package
• Ginosi does not accept perishable items (e.g., fruits and vegetables, cheese, fresh or frozen meat or poultry,  soups, sauces, jam and jelly, seafood, baked goods etc.); dry ice; tobacco; all firearms and weapons; animals; explosive and flammable substances, chemical and toxic substances, devices with batteries prone to leakage, infectious and radioactive materials, fertilizers, weed killers, pesticides and insecticides, mercury-based thermometers and barometers, and any and all other items deemed security hazards by local law

Pet Policy

For the benefit of all guests, please note that you are liable for any damage incurred to the property by your pet. Please follow these rules to avoid liability:

• Pets must be supervised at all times and must be on a leash or in a carrier in the common areas of the property
• We do not take responsibility for unattended pets, pets left outside and/or in common areas
• Pets should not be left alone in the unit or hotel room
• Out of consideration for other guests, please clean up after your pet
• We strongly encourage you to bring your own bedding and other necessary items for your pet
• Please ensure that your pet does not make excessive noise and is not disruptive or aggressive toward other guests
• We reserve the right to cancel a booking if your pet is disruptive or harmful to others
• Any damage caused by your pet must be reported and the resulting charges will be added to your account