Ginosi Apartels & Hotels

+1(818) 641-1564


Ginosi Office

Operations Manager 

Riga, Latvia


Job Description

Ginosi is looking for a motivated Operations Manager who understands the fundamentals of excellent customer service and can assure high guest satisfaction rate in Riga. The incumbent will report directly to the Corporate Regional Manager.

Responsibilities

  • Be the local ambassador for the headquarters and end-responsible person for operations in the assigned location
  • Manage the local team, provide training upon need
  • Be available on-call 24/7 as the primary contact for the location, be available to show up at the location upon request or assign a designate
  • Ensure and enforce staff adherence to company policies and procedures
  • Uphold the highest standards of cleanliness, safety, and customer service
  • Responsible for optimal scheduling and work distribution upon company provided standards
  • Assign tasks and ensure the task completion and status updates in a timely manner
  • Closely follow company quality assurance requirements, support quality related projects, assignments and initiatives
  • Participate in meetings with direct manager and staff as per defined frequency
  • Maintain healthy business relations within the team, headquarters and building management
  • Responsible for procurement, including orders and delivery receipt, conduct regular inventorization of the properties (units, storages)
  • Provide timely and accurate financial reporting to HQ
  • Conduct random inspections of the units as per Audit Plan to ensure:
    • Cleanliness standards are met
    • Units are stocked as per predefined unit inventory list / PAX
    • Unit setup standards are followed
    • Functionality of equipment and facilities is adequate
  • Manage laundry operations, make arrangements for repair / replacement of damaged equipment / furniture follow incident reporting procedure
  • Conduct random inventory audit of the housekeeping supplies and report discrepancies
  • Arrange set up of new units and move-outs
  • Report any information which may affect company business (site construction, competitor information, new building rules, etc.)
  • Upon need, restock and prepare cleaning carts for housekeepers on a daily basis
  • Perform maintenance work if needed (ex. A/C, WiFi/TV troubleshooting, changing lamps, hanging picture frames, installing/repairing locks etc.)
  • Responsible for selecting the right candidates for open vacancies provided by HR
  • Perform staff evaluations, place comments on employee profiles, communicate employee related issues to HR
  • Make sure all the new hired documentation/paperwork is scanned and sent to HR on a timely manner
  • Responsible for scanning and sending all required mail/paperwork to the Legal Department
  • Other duties as assigned

Qualifications

Position Requirements:

  • At least BA/BS degree or equivalent
  • Fluent in English and Latvian (Knowledge of other languages is a plus)
  • Experience at an international Hotel or Apartel Chain
  • Experience in operations and customer service
  • Possession of a smartphone to use company’s applications


Key Competences:

  • Organizational and leadership skills
  • Critical thinking and problem-solving skills
  • High level of maturity, responsibility, and accountability
  • Strong interpersonal and communications skills
  • Ability to stay calm under pressure and meet deadlines


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