Operations Manager

Job Description

Ginosi Apartels and Hotels is looking for a motivated Operations Manager who understands the fundamentals of excellent customer service and can assure high guest satisfaction rate in Hollywood. This is an excellent opportunity for a responsible and hands-on individual to work for an international Apartel company. The incumbent will be provided with an apartment in the building and will report directly to the Corporate Regional Manager.

Responsibilities

  • Be the local ambassador for the headquarters and end-responsible person for operations in the assigned location
  • Be available on-call 24/7 as the primary contact for the location or assign a designee
  • Be well aware of company policies, procedures, and software and uphold the highest standards of cleanliness, safety, and customer service
  • Be end responsible for ensuring and enforcing staff adherence to company policies and procedures
  • Responsible for staff work schedule, assigning tasks and ensuring task completion and software update accordingly
  • Closely follow company quality assurance requirements, support quality related projects, assignments and initiatives.
  • Participate in meetings with line manager and staff as per defined frequency
  • Maintain healthy business relation within the team, headquarters and building management
  • Responsible for procurement, including orders and delivery receipt, conduct regular inventory of the properties (units, storages)
  • Provide timely and accurate financial reporting to HQ
  • Conduct random inspections of the units as per Audit Plan to ensure:
  • Cleanliness standards are met
  • Ensure units are stocked as per predefined unit inventory list / PAX
  • Ensure unit set up standards are followed
  • Functionality of equipment and facilities is adequate
  • Manage laundry operations, make arrangements for repair/replacement of damaged equipment/furniture follow incident reporting procedure
  • Arrange set up of new apartments and move-outs
  • Report any information which may affect company business (site construction, competitor information, new building rules, etc.)
  • Support HR in hiring process and conduct staff evaluations
  • Other duties as assigned

Qualifications

Position Requirements:

  • At least BA/BS degree or equivalent
  • 4 years of managerial experience in hospitality, operations, customer service
  • Have a valid driver's license
  • Possession of a smartphone to use company’s applications
  • Fluent in English (Proficiency in Spanish is a big plus)

Key Competences:

  • Experienced team leader with proven record within hospitality industry
  • Organizational and leadership skills
  • Critical thinking and problem-solving skills
  • High level of maturity, responsibility, and accountability
  • Strong interpersonal and communications skills
  • Sound judgment and attention to detail
  • Ability to stay calm under pressure and meet deadlines
  • Ability to get along with people at all levels in the organization and positively influence them
  • Ability to respond fast and work on multiple tasks within short deadlines
  • Ability to make quick decisions in various problematic situations

Apply for Operations Manager