Operations Manager

Job Description

Ginosi is looking for a motivated Operations Manager who understands the fundamentals of excellent customer service, can work effectively with remote management and can assure high guest satisfaction at the hotel and take care of all aspects of local Operations. The incumbent will report directly to the Corporate Regional Manager, located in Armenia. Daily and close communication is to be maintained with the management in Armenia.   

Responsibilities

  • Be the local ambassador for the headquarters and end-responsible person for all aspects of operations at location
  • Take ownership of the assigned hotel(s) and run them like their own while maintaining communication, consensus and compliance with headquarters in Armenia
  • Manage the local team, providing training, carry out some HR responsibilities as assigned by headquarters
  • Be available on-call 24/7 as the primary contact for the location, be available to show up at the location upon request or assign a designee
  • Ensure and enforce staff adherence to company policies and procedures
  • Uphold the highest standards of cleanliness, safety, and customer service
  • Responsible for optimal scheduling and work distribution upon company provided standards
  • Assign tasks and ensure the task completion and status updates in a timely manner
  • Closely follow company quality assurance requirements, support quality related projects, assignments and initiatives
  • Participate in meetings with direct manager and staff as per defined frequency
  • Maintain healthy business relations within the team, headquarters and local partners
  • Responsible for local procurement and assistance in global procurement
  • Conduct scheduled inspections of the property as per Audit Plan to ensure cleanliness and maintenance standards are met
  • Manage laundry operations
  • Make arrangements for repair / replacement of damaged equipment
  • Follow incident reporting procedure and other applicable Standard Operating Procedures and Policies from the applicable employee handbook
  • Conduct random inventory audits of housekeeping supplies and report discrepancies
  • Report to Headquarters any information available locally which may affect the company business
  • Upon need, restock and prepare cleaning carts for housekeepers on a daily basis
  • Perform light maintenance work (ex. A/C, WiFi/TV troubleshooting, changing lamps, hanging picture frames, simple repair of smart locks and other devices)
  • Participate in candidate selection for open positions provided by HR at HQ
  • Help maintain complete HR files of employees (Perform staff evaluations, place comments in employee profiles, communicate employee related issues to HQ HR in a timely manner)
  • Make sure all the new hired documentation/paperwork is scanned and uploaded in a timely manner per HR's instructions
  • Responsible for scanning and sending all paper mail received at the hotel to the Legal Department
  • Other duties as assigned

Qualifications

Position Requirements:

  • A college or university degree in hotel management or equivalent through experience
  • Permanent residence in the Davos/Klosters area with the right to work in Switzerland
  • A hotel run permit
  • Willingness to take on the role of Director for the local company
  • Experience in hotel operations management and direct guest service
  • Fluent in German and English; French, Italian, Armenian is a plus 
  • Knowledge of revenue management principles (ADR, RevPAR, TREVPAR, etc.)
  • Experience at an international hotel chain with a remote headquarters is a plus
  • Possession of a smartphone and willingness to use it to work with the company’s applications is a must
  • Willingness to live-on-site is mandatory


Key Competences:

  • Organizational and leadership skills
  • Critical thinking and problem-solving skills
  • High level of maturity, responsibility, and accountability
  • Strong interpersonal and communications skills
  • Ability to stay calm under pressure and meet deadlines

Apply for Operations Manager