Operations Manager

Job Description

Ginosi is looking for a motivated Operations Manager who understands the fundamentals of excellent customer service and can assure high guest satisfaction rate in Prague. The incumbent will report directly to the Corporate Regional Manager.


  • Be the local ambassador for the headquarters and end-responsible person for operations in the assigned location
  • Manage the local team, provide training upon need
  • Be available on-call 24/7 as the primary contact for the location, be available to show up at the location upon request or assign a designate
  • Ensure and enforce staff adherence to company policies and procedures
  • Uphold the highest standards of cleanliness, safety, and customer service
  • Responsible for optimal scheduling and work distribution upon company provided standards
  • Assign tasks and ensure the task completion and status updates in a timely manner
  • Closely follow company quality assurance requirements, support quality related projects, assignments and initiatives
  • Participate in meetings with direct manager and staff as per defined frequency
  • Maintain healthy business relations within the team, headquarters and building management
  • Responsible for procurement, including orders and delivery receipt, conduct regular inventorization of the properties (units, storage)
  • Provide timely and accurate financial reporting to HQ
  • Conduct random inspections of the units as per Audit Plan to ensure the cleanliness standards are met and unit setup standards are followed
  • Manage laundry operations, make arrangements for repair / replacement of damaged equipment / furniture follow incident reporting procedure
  • Conduct random inventory audits of housekeeping supplies and report discrepancies
  • Arrange set up of new units and move-outs
  • Report any information which may affect the company business (site construction, competitor information, new building rules, etc.)
  • Upon need, restock and prepare cleaning carts for housekeepers on a daily basis
  • Perform maintenance work if needed (ex. A/C, WiFi/TV troubleshooting, changing lamps, hanging picture frames, installing/repairing locks etc.)
  • Responsible for selecting the right candidates for open vacancies provided by HR
  • Perform staff evaluations, place comments on employee profiles, communicate employee related issues to HR
  • Make sure all the new hired documentation/paperwork is scanned and sent to HR on a timely manner
  • Responsible for scanning and sending all required mail/paperwork to the Legal Department
  • Other duties as assigned


Position Requirements:

  • At least BA/BS degree or equivalent
  • Fluent in Czech and English (Knowledge of Russian and Armenian languages is a plus)
  • Knowledge of RevPar, ADR principles
  • Experience at an international Apartel Chain
  • Experience in operations and customer service
  • Familiarity with financial fraud prevention practices
  • Possession of a smartphone to use company’s applications

Key Competences:

  • Organizational and leadership skills
  • Critical thinking and problem-solving skills
  • High level of maturity, responsibility, and accountability
  • Strong interpersonal and communications skills
  • Ability to stay calm under pressure and meet deadlines

Apply for Operations Manager