Contact Center Hero

Job Description

Ginosi is looking for Contact Center Heroes with strong analytical and problem solving skills able to work night shift. This is a full-time position from 21:00 to 09:00 every other day. The incumbent will be directly reporting to the Contact Center Manager.

Benefits and Perks  

Lots of interesting perks are waiting for you including health insurance, sponsored sports, flexible vacation policy, daily breakfast and lunch, plus an awesome state-of-the-art coffee machine.

Responsibilities

  • Ensure a continuous flow of information using the systems in place for an effective and smooth operation
  • Provide customers with exceptional customer service through online interactions and effective communications
  • Process reservations in accordance with company policies
  • Help customers with their check-in and check-out processes
  • Help resolve customer concerns and complaints over the phone
  • Work with colleagues and business partners in the United States and Europe

Qualifications

  • Have a university degree or be in the process of obtaining one
  • Excellent command of English and Armenian languages (written and spoken); Mandarin or another European language is also needed
  • Computer proficiency; familiarity with Google apps is a plus
  • Have analytical problem solving skills
  • Be able to do at least basic calculations fast and able to think critically
  • Be able to work in a team as well as independently
  • Have experience in customer service (international customer service is preferred)
  • Have a positive and professional attitude
  • Be able to proficiently write emails to customers and team members
  • Possess strong communication skills and pay attention to details

Apply for Contact Center Hero